Introduction & Scope
CAPITAL SOLUTIONS SRL ("we," "our," or "WinBigLottery") operates the website winbiglottery.net (the "Platform"). This Privacy Policy explains how we handle information collected from individuals accessing or using WinBig services.
By registering for an account or interacting with our Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you disagree with any part of this policy, discontinue use immediately.
Information We Collect
Information You Provide Directly
When creating an account or contacting us, you may voluntarily provide:
- Full name (first and last)
- Email address
- Phone number
- Date of birth (for age verification purposes)
- Password (stored using industry-standard encryption)
- Communication content (messages sent via contact forms or support inquiries)
Information Collected Automatically
When you access the Platform, certain technical data is collected automatically through cookies and similar technologies:
- IP address and approximate geographic location (city/region level)
- Browser type, version, and language settings
- Device type, operating system, and screen resolution
- Pages visited, time spent on pages, and navigation patterns
- Referral source (how you arrived at our Platform)
- Session identifiers and authentication tokens
Information From Third Parties
We do not purchase or receive personal data from third-party brokers. However, if you contact us via social media platforms, we may receive basic profile information consistent with that platform's privacy settings.
How We Use Your Information
Collected information serves the following purposes:
- Account Management: Creating, maintaining, and securing user accounts; verifying age eligibility (18+); processing authentication requests
- Platform Functionality: Delivering WinBig visual modes; remembering user preferences; providing personalized educational content
- Communication: Responding to inquiries; sending important platform updates (such as privacy policy changes); providing customer support
- Security & Fraud Prevention: Detecting and preventing unauthorized access; identifying suspicious activity; protecting against security threats
- Analytics & Improvement: Understanding how users interact with the Platform; identifying technical issues; optimizing performance and user experience
- Legal Compliance: Meeting obligations under applicable laws, regulations, and legal processes
We do not use your information for marketing third-party products, selling data to advertisers, or any purposes unrelated to operating WinBig.
Legal Basis for Processing (Canadian & International Users)
We process personal information based on the following legal grounds:
- Consent: You provide explicit consent during registration and when accepting this Privacy Policy
- Contract Performance: Processing is necessary to fulfill the educational services you've requested
- Legal Obligations: We must process certain data to comply with Canadian laws (e.g., age verification requirements)
- Legitimate Interests: Processing supports our legitimate business interests in maintaining platform security, preventing fraud, and improving services—balanced against your privacy rights
Information Sharing & Disclosure
We maintain strict limits on information sharing. Your personal data may be disclosed only in these circumstances:
Service Providers
We engage trusted third-party service providers to support Platform operations, including web hosting, email delivery, and technical infrastructure. These providers:
- Access personal information only as necessary to perform specific services
- Are contractually obligated to protect data confidentiality
- Cannot use your information for their own purposes
- Must comply with applicable data protection laws
Legal Requirements
We may disclose information when required by law, such as:
- Responding to court orders, subpoenas, or other legal processes
- Complying with government or regulatory investigations
- Protecting our legal rights or defending against claims
- Addressing imminent threats to public safety or individual wellbeing
Business Transfers
If CAPITAL SOLUTIONS SRL undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring entity. We will notify users via email and Platform announcements before any such transfer occurs.
What We Don't Do
We explicitly do not:
- Sell or rent personal information to third parties
- Share data with advertisers for targeted advertising
- Provide information to data brokers
- Use your data for purposes unrelated to WinBig operations
Cookies & Tracking Technologies
WinBig uses cookies and similar technologies to enhance user experience. For comprehensive details, review our Cookie Policy. Key points include:
- Essential Cookies: Necessary for authentication, security, and core Platform functionality (cannot be disabled)
- Preference Cookies: Remember user settings and visual mode selections
- Analytics Cookies: Help us understand Platform usage patterns (you can opt out via cookie settings)
Most browsers allow you to manage cookie preferences. Disabling essential cookies may limit Platform functionality.
Data Security Measures
We implement industry-standard security protocols to protect personal information:
- HTTPS encryption for all data transmitted between your device and our servers
- Password hashing using bcrypt or equivalent algorithms
- Regular security audits and vulnerability assessments
- Access controls limiting employee data access to role-based needs
- Intrusion detection systems monitoring for unauthorized access attempts
- Secure data storage infrastructure with redundant backups
Despite these measures, no online platform can guarantee absolute security. We encourage users to maintain strong, unique passwords and report suspicious activity immediately.
Data Retention Periods
We retain personal information only as long as necessary for legitimate business purposes or legal compliance:
- Active Accounts: Data retained indefinitely while your account remains active
- Inactive Accounts: After 3 years of inactivity, we may delete or anonymize account data (following 30-day email notice)
- Deleted Accounts: Upon account deletion, personal information is purged within 90 days (except where legal retention obligations apply)
- Support Communications: Correspondence retained for 2 years for quality assurance and dispute resolution
- Technical Logs: Server logs containing IP addresses retained for 6 months for security monitoring
Your Privacy Rights
Depending on your location, you may have rights regarding your personal information. Canadian users, in particular, have rights under PIPEDA (Personal Information Protection and Electronic Documents Act):
Access & Portability
You can request a copy of personal information we hold about you. We will provide data in a structured, commonly used format within 30 days of verified requests.
Correction
If personal information is inaccurate or incomplete, you can update it directly through account settings or request corrections via email.
Deletion
You may request account deletion at any time. We will comply unless legal obligations require retention (such as financial records for tax purposes).
Objection & Restriction
You can object to certain processing activities or request restrictions on how we use your data. We will honor reasonable requests unless overriding legal grounds apply.
Withdrawal of Consent
Where processing relies on consent, you can withdraw it at any time. This will not affect the lawfulness of processing conducted before withdrawal.
Exercising Your Rights
Submit privacy-related requests to privacy@winbiglottery.net. We will verify your identity before processing requests and respond within applicable legal timeframes.
Children's Privacy
WinBig is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a user under 18 has provided information, we will delete it promptly.
Parents or guardians who believe their child has provided information to WinBig should contact privacy@winbiglottery.net immediately.
International Data Transfers
WinBig operates primarily within Canada. If you access the Platform from outside Canada, your information may be transferred to and stored on servers located in Canada or other jurisdictions where our service providers operate.
By using WinBig, you consent to such transfers. We ensure that international transfers comply with applicable data protection laws and employ appropriate safeguards (such as standard contractual clauses).
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or Platform features. Material changes will be communicated via:
- Prominent notice on the Platform homepage
- Email notification to registered users
- Updated "Last Updated" date at the top of this policy
Continued use of WinBig after changes take effect constitutes acceptance of the updated Privacy Policy. Review this page regularly to stay informed.
Contact Information
For privacy-related questions, concerns, or requests, reach out to our data protection team:
Email: privacy@winbiglottery.net
Phone: +1 (519) 674-8523
Mailing Address:
CAPITAL SOLUTIONS SRL
847 Colborne Street, Unit 9
London, ON N6A 3Z2
Canada
We aim to respond to all inquiries within 5 business days. For urgent security matters, mark your message as "URGENT" in the subject line.